Patient Access Specialist

Ensemble Health Partners; Youngstown (OH); On-site; Full time

Job summary

Join a forward-thinking company that champions health and wellness! As a Patient Access Specialist, you will play a crucial role in ensuring patients receive the best possible care from the moment they arrive. This entry-level position offers a fantastic opportunity to grow in the healthcare sector while being part of a team that values compassion and excellence. With a focus on professional development and a supportive culture, you'll be empowered to make a difference in the lives of patients and their families. Enjoy a competitive salary, bonus incentives, and a comprehensive benefits package that prioritizes your well-being and career advancement.

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Qualifications

• 1+ years of customer service experience is required.
• High School Diploma/GED is mandatory for this role.

Responsibilities

• Perform admitting duties and ensure compliance with regulations.
• Collect patient information and process physician orders accurately.
• Provide excellent customer service and handle phone communications.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma/GED

Tools

Insurance Verification System

ABN Software

Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65 based on experience

***This position is an onsite role, and candidates must be able to work on-site at Mercy - St Elizabeth Youngstown Hospital in Youngstown, OH ****

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.

Job Responsibilities:

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, and receive and process physician orders while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Be accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, conducting audits of accounts and assuring that all forms are completed accurately and timely to meet audit standards.
• Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtaining necessary signatures and witness’s name.
• Review eligibility responses in the insurance verification system and appropriately select the applicable insurance plan code.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software and distribute necessary forms and pamphlets.

Experience:

• 1+ years of customer service experience

Minimum Education:

• High School Diploma/GED Required

Certifications:

• CRCR Required within 9 months of hire (Company Paid)

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025. Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024. 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024. Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024. Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023. Energage Top Workplaces USA 2022-2024. Fortune Media Best Workplaces in Healthcare 2024. Monster Top Workplace for Remote Work 2024. Great Place to Work certified 2023-2024.

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last, and always.
• Growth – We invest in your professional development.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].