Patient Access Specialist

Ensemble Health Partners; Roanoke (VA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Specialist to join their team. This entry-level role offers a unique opportunity to work on-site at Roanoke Memorial Hospital, where you will be responsible for vital admitting duties that ensure a smooth patient experience. With a commitment to empowering their staff, this organization provides comprehensive training, including paid certifications and tuition reimbursement. The culture is rooted in collaboration and growth, making it an ideal environment for those looking to advance their careers in healthcare. If you are passionate about making a difference in patient care, this opportunity is for you!

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Qualifications

• 1+ years of customer service experience required.
• High School Diploma/GED is a must.

Responsibilities

• Perform admitting duties for patients while ensuring compliance with regulations.
• Collect insurance information and provide excellent customer service.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma/GED

Tools

Insurance Verification System

Advanced Beneficiary Notice (ABN) Software

Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65/hr depending on experience

***This position is an onsite role, and candidates must be able to work on-site at Roanoke Memorial Hospital ****

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.

Job Responsibilities:

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Be accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including conducting audits of accounts and assuring that all forms are completed accurately and timely to meet audit standards.
• Pre-register patient accounts prior to visits, which may include inbound and outbound calling to obtain demographic, insurance, and other patient information including financial liabilities.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures, and distribute patient education documents.
• Review eligibility responses in the insurance verification system and accurately select the applicable insurance plan code.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software and distribute documentation as appropriate.

Experience:

• 1+ years of customer service experience

Minimum Education:

• High School Diploma/GED Required

Certifications:

• CRCR Required within 9 months of hire (Company Paid)

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

We believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.

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