Patient Access Specialist

UHS; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services (ARCBO) in the Atlantic Region Central Billing Office seeks a Patient Access Specialist to handle inbound/outbound calls, schedule and pre-register patients, and collect co-pays at registration.

The role requires interpreting managed care contracts and Medicare regulations to ensure accurate scheduling and payer compliance across SMS and Cerner systems.

Qualifications

• Takes inbound/outbound calls, schedules and pre-registers patients in SMS and Cerner systems.
• Attempts to collect co-pays and deductibles at pre-registration.
• Interprets managed care contracts; Medicare regulations; medical and anatomy terminology and applies knowledge to scheduling/registration.

Responsibilities

• Perform scheduling, pre-registration and insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services.
• Contact physician to resolve issues regarding prior authorization or referral forms.
• Research patient visit history to ensure compliance with the Medicare 72 hour rule and ABN as applicable.
• Contact patient in a timely and courteous manner to confirm or obtain missing demographic information, quote/collect patient payment and instruct where to present at time of appointment.
• Perform electronic eligibility confirmation utilizing HDX and call insurances when necessary.
• Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Act as a liaison to hospital departments in resolving issues and documenting accordingly.
• Implements and follows system downtime procedures when necessary.
• Other duties as assigned.

Job description

Atlantic Region CBO: The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Responsibilities Atlantic Region CBO: The Atlantic Region Central Billing Office (“ARCBO") or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. https://jobs.uhs.com/atlantic-region-cbo The Atlantic Region CBO is seeking a dynamic and talented Patient Access Specialist. The Patient Access Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems. The Patient Access Specialist will also be responsible for attempting to collect co-pays and deductibles from patient at the time of pre-registration. This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.

Key Responsibilities Include

• Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services
• Contact physician to resolve issues regarding prior authorization or referral forms
• Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable
• Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment
• Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary
• Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
• Act as a liaison to the hospital departments in resolving issues and documenting accordingly
• Implements and follows system downtime procedures when necessary
• Other duties as assigned

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.