Patient Access Specialist

UHS; Richmond (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent health, dental, and vision

Job summary

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) is seeking a dynamic Patient Access Specialist. You will handle inbound/outbound calls, pre-register patients, verify insurance, and collect co-pays and deductibles to support accurate scheduling and billing.

The role requires effective communication, attention to detail, and collaboration with hospital departments to resolve inquiries.

Qualifications

• Required: high school diploma or equivalent.
• Preferred: 1–3 years healthcare office experience.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer-focused with excellent written and oral communication; ability to multi-task and perform 10 key data entry.

Responsibilities

• Schedule and pre-register patients for inpatient and outpatient services within 24 hours of notification.
• Verify insurance and manage prior authorizations or referrals with physicians.
• Call patients to confirm demographic information and collect co-pays/deductibles when applicable.
• Confirm eligibility electronically using HDX and contact insurers when needed.
• Collaborate with hospital departments to resolve patient or insurance inquiries.
• Serve as liaison to hospital departments and document issues accordingly.
• Follow system downtime procedures and perform other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Data entry

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atlantic Region CBO

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Responsibilities

The Atlantic Region Central Billing Office (“ARCBO") or (“CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Patient Access Specialist.

The Patient Access Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems.

The Patient Access Specialist will also be responsible for attempting to collect co-pays and deductibles from patient at the time of pre-registration.

This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.

Key Responsibilities Include

• Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services


• Contact physician to resolve issues regarding prior authorization or referral forms


• Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable


• Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment


• Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary


• Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries


• Act as a liaison to the hospital departments in resolving issues and documenting accordingly


• Implements and follows system downtime procedures when necessary


• Other duties as assigned

Benefit & Rewards Highlights

• Challenging and rewarding work environment


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• SoFi Student Loan Refinancing Program


• Career development opportunities within UHS and its 300+ Subsidiaries!


• Pet Insurance


• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Qualifications

• High school diploma or equivalent


• 1-3 years healthcare experience preferred


• Strong Microsoft Office skills (Excel, Word, Outlook)


• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.


• Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.