Patient Access Specialist

Socket.dev; Medicine Lake (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & holidays

401(k) matching

Life and AD&D insurance

Medical/Dental/Vision coverage

Employee Assistance Program (EAP)

HSA & FSA

Job summary

Alluvion Health in Great Falls, MT seeks a Patient Access Specialist to greet patients, schedule appointments, collect demographics and insurance data, and determine eligibility for financial assistance. You will handle payments and maintain HIPAA compliance in a fast-paced clinic environment.

The role emphasizes friendly customer service, strong communication, and comfort with technology, including EMR systems.

Qualifications

• High School Diploma, GED, or HiSET required.
• Valid driver’s license and ability to pass a background check required.
• Experience in customer service settings required.
• Healthcare experience preferred.

Responsibilities

• Greet and assist patients professionally and compassionately.
• Schedule and confirm health appointments.
• Answer phones and respond to messages promptly.
• Collect and verify patient demographics and insurance information.
• Determine eligibility for financial assistance programs (Sliding Fee Discount).
• Collect co-pays and payments at time of service.
• Maintain HIPAA confidentiality and compliance.
• Provide clerical support to healthcare providers.
• Support Alluvion Health clinics as needed to ensure patient care.

Skills

Customer service

Communication skills

MS Office

EMR systems

Education

High School Diploma/GED/HiSET

Tools

MS Office

EMR systems

Job description

Position: Patient Access Specialist
Location: Alluvion Health – Great Falls, MT
Schedule: Monday through Friday | 40 hours per week | 9:00 AM - 6:00 PM
Status: Full-time | Non-Exempt

Join Our Team

Alluvion Health is seeking a Patient Access Specialist to support our Great Falls clinic locations. This role is perfect for someone who enjoys variety in their workday, loves helping people, and thrives in a fast-paced healthcare setting.

What You’ll Do

• Greet and assist patients with professionalism, compassion, and care.
• Schedule and confirm health appointments.
• Answer phones and respond to patient messages in a timely manner.
• Collect and verify patient information, demographics, and insurance coverage.
• Determine eligibility for financial assistance programs (Sliding Fee Discount Program).
• Collect co-pays, fees, and payments at time of service.
• Maintain confidentiality and compliance with HIPAA.
• Provide clerical and administrative support to healthcare providers.
• Assist Alluvion Health clinics as needed to support patient care.

What We’re Looking For

• Required: High School Diploma, GED, or HiSET.
• Required: Valid driver’s license and ability to pass a background check.
• Required: Experience in customer service settings.
• Preferred: Experience in healthcare settings.
• Strong communication and customer service skills.
• Comfortable with technology; proficiency in Microsoft Office and EMR systems a plus.
• Dependable, adaptable, and organized in a fast-paced environment.

Why Alluvion Health?

We value our employees and offer an excellent benefits package, including:

• Generous PTO annually to include Paid holidays & wellness days
• Up to 8% 401(k) matching
• Employer-paid Life and AD&D insurance
• Voluntary Life and AD&D options
• Short-Term and Long-Term disability
• Comprehensive Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Critical Illness, Accident, Hospital Indemnity, and more supplemental coverage
• Dependent Care Flexible Spending Account (DCFSA)
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Supportive, mission-driven work culture

Be the reason someone feels cared for today!