Patient Access Specialist

Cone Health; Greensboro (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Specialist to guide patients through admissions, verify insurance, collect financial information, and answer questions. You will prepare patient information for clinical staff and assist with discharge planning in a collaborative team setting.

The role requires strong customer service skills, attention to detail, and the ability to work Monday through Friday, 7:30am-4pm.

Qualifications

• High school diploma or equivalent.
• 1 year experience in patient access or a similar healthcare administrative role.
• Certification in healthcare administration or medical office management (e.g. CHAA) preferred.

Responsibilities

• Guides patients through admissions and discharge processes.
• Collects patient demographics and insurance information; verifies eligibility and benefits.
• Collects patient financial liability at time of service and ensures accurate documentation.
• Communicates effectively with patients and staff to resolve questions and route requests.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Job description

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. The schedule for this position is Monday through Friday 7:30am-4pm.

Essential Job Function

• Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
• Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
• Collect patient financial liability at time of service.
• Meets productivity requirements to ensure excellent service is provided to customers.
• Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
• Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Communicates issues or potential issues involving customer service and process improvement opportunities to management.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent.

Experience

• Required: 1 year experience in patient access, or a similar healthcare administrative role.

Licensure/Certification/Listing

• Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).