Patient Access Specialist

Inova; Falls Church (VA); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan aid

Mental health support

Paid time off

Parental leave

Flexible schedules

Remote work options

Hybrid opportunities

Job summary

Inova Health in Falls Church, VA, is seeking a patient access specialist to join our team. This full-time hybrid role runs Monday through Friday and focuses on patient intake, registration, and documentation.

Responsibilities include financial counseling, insurance coordination, chart tracking, HIPAA compliance, and resolving patient inquiries. A high school diploma or GED and at least one year of patient access experience are required.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1 year of patient access experience preferred, knowledge of registration and intake processes.

Responsibilities

• Handle patient intake, registration and documentation efficiently.
• Coordinate administrative tasks and track records across multiple systems.
• Provide financial counseling and determine eligibility for assistance.
• Assist with insurance and contract coordination and resolve payer issues.
• Address patient inquiries and follow-up on concerns.
• Educate patients on kiosks and health information management workflows.
• Ensure HIPAA and OSHA compliance and assist with release of information.

Education

High school diploma or GED

Job description

Inova Health is looking for a patient access specialist to join the team. This role will be full-time Monday through Friday Hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Inova Health is looking for a patient access specialist to join the team. This role will be full-time Monday through Friday Hybrid.

Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Additional Requirements:

• Education - High school or GED
• Experience - 1 year of patient access experience