Patient Access Specialist

University of North Texa; Denton (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

TRS Eligible

Job summary

The University of North Texas in Denton seeks a Patient Access Specialist to perform clerical duties with medical terminology, including scheduling, billing, check‑in/out, and front desk support. Qualifications include a high school diploma or GED plus three years of related experience (or equivalent).

The role operates M-F, 8am–5pm with a salary range of $36,336–$45,420 and TRS retirement eligibility. This position contributes to patient flow and accuracy of medical records across UNT-Student

Qualifications

• High school diploma or GED and three years of related experience; or any equivalent combination.
• Excellent customer service and strong communication skills.
• Ability to multi-task in a busy environment with professional composure.
• Knowledge of medical terminology is beneficial for this role.

Responsibilities

• Interview patients to complete documents, case histories, and registration.
• Prepare clinic schedules and verify patient insurance eligibility.
• Answer phones, direct calls, and route messages or lab results to staff.
• Schedule and confirm patient appointments, procedures, and consultations.
• Maintain medical records, files, and correspondence.
• Transmit correspondence and medical records via mail, email, or fax.
• Greet visitors and direct them appropriately.
• Check patients in and out.
• Assist in training new front desk staff.
• Operate office equipment and software to prepare reports and invoices.

Skills

Multi-tasking

Time management

Customer service

Communication

Education

High School Diploma or GED

Job description

Title: Patient Access Specialist

Employee Classification: Patient Access Specialist

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Student Health and Wellness

Department: UNT-Health & Wellness-Gen-160700

Job Location: Denton

Salary: $36,336.00 - $45,420.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The University of North Texas (UNT) Student Health and Wellness Center is a full-service medical center offering all UNT students general wellness and specialty medical care. We are staffed with licensed physicians, nurse practitioners, physician assistants, certified lab technologists, psychiatric nurse practitioners, licensed nurses, and medical assistants.

Position Overview

The Patient Access Specialist will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, appointment check-in and check-out, answering phones, and compiling and recording medical charts, reports, and correspondence.

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to multi-task in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Interview patients to complete documents, case histories, and registration.
• Prepare clinic schedules and verify patient insurance eligibility.
• Answer phones, direct calls, and route messages or lab results to staff.
• Schedule and confirm patient appointments, procedures, and consultations.
• Maintain medical records, files, and correspondence.
• Perform clerical tasks like mailing patient letters and managing supply inventory.
• Greet visitors, determine their purpose, and direct them appropriately.
• Check patients in and out.
• Compile and scan medical charts or reports.
• Transmit correspondence and medical records via mail, email, or fax.
• Review clinic schedules for accuracy and assist in training new front desk staff.
• Operate office equipment and software to prepare reports, invoices, and medical records.
• Support ongoing department needs for financial statements and case histories.

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F, 8am-5pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.