Patient Access Representative

University of North Texas Health Science Center; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University of North Texas Health Science Center seeks a Patient Access Representative to greet patients, schedule appointments, and manage check-in/check-out procedures. The role serves as the first point of contact and involves collecting payments and maintaining records.

The position requires a high school diploma or GED and at least one year of customer service experience; bilingual abilities are preferred.

Qualifications

• High school diploma or GED required.
• One year of customer service experience required.

Responsibilities

• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments or medical consultations.
• Greet visitors, ascertain the purpose of visit, and direct them to appropriate staff. Complete patient appointment check-in and check-out.
• Receive and route patient messages or documents to appropriate staff.
• Perform clerical or administrative tasks, such as ordering and maintaining supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.

Skills

Bilingual

1 year customer service

Education

High school diploma or GED

Job description

Patient Access Representative

The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check‑in/check‑out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.

Minimum Qualifications

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Preferred Qualifications

Bilingual.

Knowledge, Skills and Abilities

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Job Duties

• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments or medical consultations.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check‑in and check‑out.
• Receive and route patient messages or documents to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Lifting and moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• Exposure to fumes or airborne particles.

Work Schedule

M‑F 7:30a‑4:30p and/or 8a‑5p

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.