Patient Access Specialist

Tri-Med Family Care; Dalton (GA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Competitive salary based on experience

Paid time off annually

Health benefits (medical, dental, and

Retirement Plan 403(b)

Health Savings Account (HSA)

Professional development

Job summary

Tri-Med Family Care is opening a new Dalton location and seeks a Patient Access Specialist to manage registration, scheduling, and insurance verification.

The role focuses on accurate records, HIPAA compliance, and delivering a positive patient experience through strong customer service and attention to detail.

Training will occur at 6120 Alabama Hwy Ringgold GA 30736 to ensure a smooth transition and readiness to support patients at the new site.

Qualifications

• Maintains confidentiality per HIPAA standards.
• Exhibits diplomacy and tact in interactions with patients.
• Strong verbal and written communication skills; bilingual preferred.

Responsibilities

• Greet and register patients; collect and verify demographic and insurance information.
• Schedule, reschedule, and confirm appointments.
• Obtain insurance authorizations and verify eligibility/benefits.
• Collect copays, deductibles, and outstanding balances.
• Maintain accurate patient records in the system.
• Ensure HIPAA privacy compliance.
• Communicate effectively with patients, providers, and staff.
• Resolve basic patient inquiries and direct issues appropriately.

Skills

Customer service

HIPAA compliance

Bilingual English/Spanish

Phone skills

Interpersonal communication

Team collaboration

Data entry

Computer literacy

Tools

EHR systems

MS Office

Job description

We are excited to open a new location in Dalton GA and are seeking a Patient Access Specialist (PAS) to join our team. Training and onboarding will take place at 6120 Alabama Hwy Ringgold GA 30736 to provide a smooth transition and ensure you are fully prepared to serve patients at the new site.

Job Title: Patient Access Specialist

Location: Dalton, Georgia

Job Type: Full-Time

Department: Primary Care Clinic

About Us:

Tri-Med Family Care is a fast-growing healthcare provider focused on delivering compassionate, high-quality care to our patients. We are seeking a dedicated and skilled Patient Access Specialistto join our team and help make a positive impact on our patients' health and wellbeing.

Position Overview:

The Patient Access Specialist is the first point of contact for our patients, managing registration, scheduling, and insurance verification. This role ensures accurate records, supports clinic operations, and delivers a positive patient experience through strong customer service and attention to detail.

Key Responsibilities:

• Greet and register patients; collect and verify demographic and insurance information
• Schedule, reschedule, and confirm appointments
• Obtain insurance authorizations and verify eligibility/benefits
• Collect copays, deductibles, and outstanding balances
• Maintain accurate patient records in the system
• Ensure compliance with privacy regulations (e.g., HIPAA)
• Communicate effectively with patients, providers, and clinical staff
• Resolve basic patient inquiries and direct issues appropriately

Qualifications:

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to collaborate with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills. Additional language abilities are desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to manage a variety of tasks.
• Willingness to work evenings or outside events as needed.
• Basic to intermediate computer knowledge and skills.
• Bilingual English/Spanish: Strongly Preferred

What We Offer:

• Competitive salary based on experience.
• Paid time off annually.
• Health benefits (medical, dental, vision).
• Retirement Plan 403(b)
• Health Savings Account (HSA)
• Opportunities for professional development and continuing education.
• A supportive team environment that values your contributions.

We are an equal opportunity employer and encourage applications from all qualified individuals.