Patient Access Services Representative-Clinic

Fairview Health Services; Grand Rapids (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Health, dental, vision, life insurance

Generous paid time off

401K with employer contributions

Shift differential

On-the-Job training

Job summary

Grand Itasca Clinic & Hospital in Grand Rapids, MN is seeking a Patient Access Services Representative - Clinic to join our on-site team. You will welcome patients, verify insurance, schedule appointments, collect co-pays, and help ensure accurate registrations while supporting revenue cycle and strong customer service.

This full-time role requires at least one year of customer service experience; associate degree preferred.

Qualifications

• One year of customer service experience.
• Associate degree in business-related field preferred.
• Ability to collect co-pays and present fiscal information.
• Excellent computer skills.
• Strong customer service skills.

Responsibilities

• Register patients and obtain necessary consents, signatures, and insurance verification.
• Schedule patient appointments.
• Collect co-pays at time of service.
• Identify coverage or self-pay issues and engage Financial Advocates as needed.
• Enter patient information and scan required documents in the scheduling system.
• Collaborate with the Business Department to support revenue cycle.
• Provide excellent customer service to patients and coworkers.

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree

Tools

Scheduling system

Insurance verification

Job description

Job Overview

What You Can Expect: Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital & clinic life? If so, Grand Itasca is where you belong!

We're glad you are thinking about joining us.

Grand Itasca is a great place for Patient Access Service Representatives. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

Let's talk about benefits

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Shift differential
• Employee Referral Program
• On-the-Job training!

About the Position

• Patient Access Services Representative - Clinic
• Full-Time 1.0 FTE (80 hours per pay period)
• Days
• On-site at Grand Itasca Clinic & Hospital in Grand Rapids
• INTERNAL POSTING THROUGH: 8/18/2026

Job Summary

The Patient Access Services Representative is responsible for completing the registration process within patients. They are responsible for verifying insurance and assuring that registrations are completed. They are responsible for initiating referrals and financially securing accounts.

Here's what you'll do when you join us:

• Arrive all patients who come in for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification from the patient.
• Schedule patient appointments.
• Collect co-pays at time of service.
• Identify coverage or self-pay issues. Engaging the Financial Advocates as needed.
• Enter patient information and scan required documents in the scheduling system.
• Collaborate with the Business Department to support revenue cycle.
• Utilize great customer service skills with both patients and coworkers.

If you have these qualifications, we'd love to chat:

1. Must be 18 years of age or older.
2. One year of customer service experience.
3. Associate degree in business related field is preferred.
4. Ability to collect co-payments and present fiscal information.
5. Great computer skills.
6. Fantastic customer service skills.
7. Adhere to all Grand Itasca Clinic & Hospital policies.
8. Maintain consistent and reliable attendance.
9. Ability to cover all Patient Access areas as needed.
10. One year admitting experience and/or health insurance experience preferred.
11. Perform other duties as required.

About Grand Itasca

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.

Benefit Overview

Grand Itasca Clinic & Hospital offers a generous benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, a short-term disability bank, retirement,tuition reimbursement, early access to earned wages and more. Employees also have access to voluntary insurance options, and resources to support their financial and personal well-being. For additional information, please follow this link: https://www.granditasca.org/benefits/AFSCME-C

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status