Patient Access Services, Representative - Cancer Services

Stony Brook Eastern Long Island Hospital; Town of Southampton (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Stony Brook Southampton Hospital's Patient Access Services is seeking a Cancer Services Representative to secure timely authorizations, support pre-certification, and deliver high-quality customer service to patients and colleagues in a busy revenue-cycle environment. Collaborate across departments, stay current with insurance regulations, and maintain accurate demographic and financial data.

The role requires strong attention to detail, multitasking in a fast-paced setting, and adherence to

Qualifications

• High School Diploma/GED with 2 years in Revenue Cycle, Medical Office or Business office.
• 1 year direct Patient Access experience.
• 1 year insurance verification/authorization experience.
• Customer service and support skills.
• Proficiency with Microsoft Office and external provider portals.
• Strong attention to detail and accuracy in all tasks.
• Ability to multitask in a fast-paced environment.
• Ability to help patients understand medical insurance benefits.

Responsibilities

• Schedules/registration tasks and general office duties.
• Verifies insurance eligibility for all patients.
• Obtains and verifies authorization/notification for services.
• Reviews registrations for accuracy of demographic and financial data.
• Maintains add-on authorization and eligibility services.
• Collaborates with physician offices and payers on authorizations.
• Maintains data integrity in tracking spreadsheets.
• Maintains HIPAA-compliant confidentiality and privacy.

Skills

Customer service

Attention to detail

Multitasking

Time management

Data entry

Education

High School Diploma/GED

Associate's degree preferred

Tools

Microsoft Word/Excel/PowerPoint

External provider portals

Job description

Job Description - Patient Access Services, Representative - Cancer Services (2602424)

Patient Access Services, Representative - Cancer Services

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY

The Patient Access Cancer Services Representative is responsible for securing timely authorization of elective and emergent services, cooperate cross-departmentally and with physician offices to aid in completeness of pre-certification, aid in proper reimbursement and provide high quality customer service to patients and colleagues. This position is responsible for maintaining and improving patient experience as well as providing high quality customer service to patients and colleagues. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

RESPONSIBILITIES

• Performs scheduling/registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Verifies insurance eligibility of all insured and self-pay patients.
• Obtains and verifies authorization/notification for elective and emergent services via insurance payer website, facsimile, or phone.
• Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic and financial information.
• Responsible for maintaining add-on authorization and eligibility services.
• Stays abreast of changing third party payer criteria to aid in revenue capture as it relates to the hospital financial policy.
• Collaborates with physician offices and third-party payers concerning authorizations and eligibility.
• Verifies co-payment, deductible, co-insurance, & out-of-network amounts according to patient’s health insurance plan and contractual agreement.
• Refers self-pay patients to financial aid/self-pay representative.
• Demonstrates advanced critical thinking skills and the ability to effectively navigate ambiguous patient scenarios.
• Maintains data integrity of various tracking spreadsheets.
• Manages the completion of monthly ERMA forms for Emergency Medicaid patients.
• Stays abreast of changing third party payer criteria to aid in revenue capture as it relates to the hospital financial policy.
• Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Demonstrates ability to utilize data retrieval insurance eligibility systems.
• Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic and financial information.
• Develops and maintains positive customer service with all patients, colleagues, visitors and vendors by exercising the utmost diplomacy and tact.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Keeps current with departmental and hospital training requirements, including the completion of annual refresher courses.
• Performs other department specific duties as deemed appropriate by Patient Access Leadership.

QUALIFICATIONS

REQUIRED

• High School Diploma/GED and two (2) years’ experience in Revenue Cycle, or Medical Office, or Business office.
• One (1) year direct Patient Access experience.
• One (1) yeardirect insurance verification/authorization experience.
• Customer service and support skills.
• Quantitative/analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals.
• Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
• Must be able to multitask in high stress fast-paced environment.
• Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.
• Must possess comprehensive knowledge to help in assisting patient in understanding medical insurance benefits.

PREFERRED

• Associate's degree strongly preferred.
• CPT, ICD-10, and medical terminology experience strongly preferred.

PHYSICAL DEMANDS

• Prolonged periods of standing, walking, and sitting.
• Commuting to hospital and offsite facilities required.
• Must be able to lift up to 25 pounds.
• Possible exposure to various illnesses and diseases.

As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes

Resume/CV should be included with the online application.

• Stony Brook Medicine is a smoke free environment.Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established based on relevant experience.

The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number in your paycheck!

Requirements to start

Prior to start date, the selected candidate must meet the following requirements:

Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services*

• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination

Company Overview

Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).

Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number

2602424

Job Field

Other

Primary Location

US-NY-Southampton

Department/Hiring Area : Patient Access Services