Patient Access Services, Representative - Cancer Services

Stony Brook Medicine; Town of Southampton, Northern (NY, KY); Híbrido; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Stony Brook University is seeking a Patient Access Services Representative in Southampton. This role is critical in managing insurance verification and ensuring high-quality customer service within the Cancer Services department.

The ideal candidate will have experience in revenue cycle management and demonstrate advanced critical thinking. The position requires strong customer service skills and an understanding of medical insurance benefits.

Formación

• High School Diploma/GED and two years' experience in Revenue Cycle or Medical Office.
• Customer service and support skills are essential.
• Ability to multitask in a high-stress environment.

Responsabilidades

• Perform scheduling and registration functions and general office duties.
• Verify insurance eligibility of patients.
• Collaborate with departments to meet patient needs.

Conocimientos

Customer service and support skills

Quantitative/analytical skills

Computer savviness including Microsoft Office

Exceptional attention to detail

Ability to multitask

Educación

High School Diploma/GED with two years experience

Associate’s degree preferred

Descripción del empleo

Patient Access Services Representative – Cancer Services

Stony Brook Southampton Hospital’s Patient Access Services collaborates across departments to ensure timely authorization for elective and emergent procedures, manage insurance verification, and provide high‑quality customer service to patients and colleagues. This role maintains compliance with regulatory agencies, safeguards patient safety through accurate identification, and supports the hospital’s revenue cycle.

Responsibilities

• Perform scheduling/registration functions and general office duties including word processing, copying, filing, faxing, answering phones, and data entry.
• Verify insurance eligibility of all insured and self‑pay patients.
• Obtain and verify authorization/notification for elective and emergent services via insurance payer website, facsimile, or phone.
• Review, assess, and evaluate patient registrations to ensure accuracy of demographic and financial information.
• Maintain add‑on authorization and eligibility services.
• Collaborate with physician offices and third‑party payers concerning authorizations and eligibility.
• Verify co‑payment, deductible, co‑insurance, and out‑of‑network amounts according to patient’s health insurance plan and contractual agreement.
• Refer self‑pay patients to financial aid/self‑pay representative.
• Demonstrate advanced critical thinking skills to navigate ambiguous patient scenarios.
• Maintain data integrity of various tracking spreadsheets.
• Manage completion of monthly ERMA forms for Emergency Medicaid patients.
• Maintain current knowledge base regarding insurance information and managed care guidelines; maintain knowledge base of designated networks based on managed care contracts.
• Collaborate with other departments to ensure the needs of the patient and department are met.
• Utilize data retrieval and insurance eligibility systems.
• Develop and maintain positive customer service with patients, colleagues, visitors, and vendors by exercising diplomacy and tact.
• Manage RQA reports by resolving errors and producing corrected accounts.
• Abide by documentation guidelines consistently.
• Adhere to all company and department policies and procedures, confidentiality or regulatory or contractual mandates, and HR policy.
• Practice confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
• Comply with departmental dress code and maintain a neat appearance.
• Keep current with departmental and hospital training requirements, including annual refresher courses.
• Perform other department‑specific duties as deemed appropriate by Patient Access Leadership.

Qualifications – Required

• High School Diploma/GED and two (2) years’ experience in Revenue Cycle, Medical Office, or Business Office.
• One (1) year direct Patient Access experience.
• One (1) year direct insurance verification/authorization experience.
• Customer service and support skills.
• Quantitative/analytical skills and computer savviness including Microsoft Office, Word, Excel, PowerPoint, and knowledge of external provider web portals.
• Exceptional attention to detail and accuracy in all tasks, ensuring high quality results and minimizing errors.
• Ability to multitask in a high‑stress, fast‑paced environment.
• Capability to work independently with minimal supervision, demonstrating strong self‑motivation and initiative with strong time‑management skills to meet deadlines.
• Comprehensive knowledge to help patients understand medical insurance benefits.

Preferred Qualifications

• Associate’s degree strongly preferred.
• Experience with CPT, ICD‑10, and medical terminology strongly preferred.

Physical Demands

• Prolonged periods of standing, walking, and sitting.
• Commuting to hospital and offsite facilities required.
• Must be able to lift up to 25 pounds.
• Possible exposure to various illnesses and diseases.

Special Notes

• As part of employment at Southampton Hospital, travel to other locations may be required to support operational needs.
• This position may require wearing respiratory protection, which may prohibit facial hair.
• This function may be designated as “essential.” In an institutional emergency employees in such positions may be required to remain at their work location or report to work.

Pay Range

The starting salary range for this position has been established based on relevant experience. This range represents Stony Brook Southampton Hospital’s good faith estimate of possible compensation as of the posting date.

Equal Opportunity Employer Statement

Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.