Patient Access Services LD

Kaiser Permanente; Wailuku (HI); On-site; USD 52,000 - 78,000; Full time

Job summary

Kaiser Permanente in Wailuku, HI is seeking a Patient Access Services Clerk to perform patient registration, telephone and clerical duties, and to support insurance verification and scheduling processes.

The role involves training staff, maintaining accurate data, handling cash, and preparing reports for the financial team. Strong communication and leadership skills are essential for this team-oriented environment.

Qualifications

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
• Demonstrated knowledge of skill in leadership.
• Demonstrated knowledge of and skill in word processing and spreadsheet applications.
• Ability to read, write, speak and understand English.

Responsibilities

• Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
• Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
• Prepares and maintains work schedules.
• Participates in training of personnel.
• Ensures registration data is complete and accurate.
• Participates in team meetings.
• Responsible for cash handling.
• Prepares various reports for financial teams, management and appropriate departments as needed.
• Prepares and codes timecards for each pay period for managers approval as needed.

Skills

Customer service

Interpersonal relations

Oral communication

Problem solving

Quality management

Results orientation

Systems thinking

Teamwork

Written communication

Leadership

Education

High school diploma, GED, or equivalent

Tools

Word processing

Spreadsheets

Job description

Job Summary

Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling- ensuring adequate staff is available for operations; trains, orients, and monitors assigned Patient Access Services Clerk personnel and/or new employees in all duties and functions; reviews, audits, and corrects for completeness, accuracy and adherence to applicable policies and procedures as well as provides to staff and supervisor; researches and resolves problems; prepares, organizes, and conducts presentations, meetings; coordinates, plans, and monitors distribution of workload; prepares and maintains work schedules and assignments; prepares and codes timecards for managers approval, as needed; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counselors and other team members on issues requiring shared accountability and/or decision making.

Essential Responsibilities

• Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
• Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
• Prepares and maintains work schedules.
• Participates in training of personnel.
• Ensures registration data is complete and accurate.
• Participates in team meetings.
• Responsible for cash handling.
• Prepares various reports for financial teams, management and appropriate departments as needed.
• Prepares and codes timecards for each pay period for managers approval as needed.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications

• Experience
• Minimum three (3) years financial counseling or admission and registration, and/or medical billing.
• Education
• High school diploma, GED, or equivalent.
• License, Certification, Registration
• N/A

Additional Requirements

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
• Demonstrated knowledge of skill in leadership.
• Demonstrated knowledge of and skill in word processing and spreadsheet applications.
• Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
• Ability to read, write, speak and understand English.
• Ability to train others: giving and receiving instructions.
• Mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications

• Knowledge of health insurance, managed care, and/or third party liability type insurance.
• Knowledge of Medicare and/or Medicaid payor guidelines.
• Knowledge of financial screening or medical billing processes.
• Knowledge of medical terminology.
• Post high school coursework in business or related field.

COMPANY: KAISER

TITLE: Patient Access Services LD

LOCATION: Wailuku, Hawaii

REQNUMBER: 1403946

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.