Receptionist I - DI

Kaiser Permanente; Wailuku (HI); On-site; USD 38,000 - 46,000; Part time

Job summary

Kaiser Permanente in Wailuku, Hawaii seeks a Receptionist I - Diagnostic Imaging, On-Call, MMMC to greet patients, gather history, and coordinate with radiology staff. This role supports reception operations and patient flow in a busy imaging department.

Responsibilities include handling phone requests, transcribing orders, and ensuring accurate data entry while maintaining a courteous, patient-centered environment.

Qualifications

• Minimum six months experience as a receptionist or in a related field.
• High school diploma or equivalent, with consideration for education/experience mix.
• Demonstrated ability to handle clerical tasks and patient interactions.

Responsibilities

• Greet patients and communicate in a friendly, courteous manner.
• Receive telephone requests and route to appropriate staff.
• Enter and relay patient history and physician orders.
• Inform patients of changes affecting service and wait times.
• Prioritize and relay messages; operate paging system.
• Rotate through reception stations and support multiple clerical tasks.
• Maintain accuracy in documentation and records.

Skills

Adaptability

Customer service

Interpersonal relations

Oral communication

Problem solving

Teamwork

Written communication

Attention to detail

Education

High school diploma

Post high school coursework in office procedures

Tools

Word processing

Spreadsheet

Database PC applications

Job description

Job Summary:

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets patients for diagnostic imaging; obtains completed patient history form and relays to technical staff.

Essential Responsibilities:

• Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients anxieties, fears and concerns regarding procedures.

• Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate.

• Collects, documents and correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders and other pertinent information into Radiology Information System.

• Informs waiting patients of important changes in departmental operations that adversely affect service and/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.

• Notifies supervisor or designee of significant delays or operational problems; refers problem situations and complaints to supervisor.

• Receives, prioritizes and relays incoming phone messages to various subsections and personnel within diagnostic imaging department; operates departmental paging system.

• Rotates through all reception stations within department on regular basis.

• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

• Maintains adequate levels of all process supplies and form.

• Gathers, analyzes, compiles, and records data and information for reports and studies.

• Operates standard office equipment.

• Performs other duties and accepts responsibility as assigned.

• Basic Qualifications:

• Experience

• Education

• Minimum six months experience as a receptionist or in a related field (e.g. clerical experience).

  Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

  License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.

• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

• Talking to co-workers, customers, outside vendors, and on the telephone.

• Reading, writing, speaking and understanding English.

• Training/giving and receiving instructions.

• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

• Preferred Qualifications:

• Experience in diagnostic imaging function.

• Demonstrated knowledge or training in medical terminology.

• Post high school coursework in office procedures or teaching.

COMPANY: KAISER

TITLE: Receptionist I - DI; On-Call, MMMC

LOCATION: Wailuku, Hawaii

REQNUMBER: 1440719

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.