Patient Access & Scheduling Specialist

Baptist Health Care; Pensacola (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Medical Receptionist to greet and register patients, enter demographics and insurance data into the practice management system, verify eligibility, and collect copays.

The role handles appointment scheduling, reminders, and no-show follow-ups, processes payments, explains financial requirements, answers calls, and supports departmental needs. This position is full-time and on-site with typical daytime hours.

Qualifications

• Greet patients and enter patient demographics into the practice management system with accuracy.
• Verify health insurance eligibility and understand copays, coinsurance and deductibles.
• Explain financial requirements to patients and collect copays or coinsurance as required.
• Reconcile daily charges and payments with a high degree of accuracy.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and maintains patient information in the record.
• Verifies health insurance eligibility and understands copays, coinsurance and deductibles.
• Explains financial requirements to patients and collects patient financial portions.
• Reconciles daily charges and payments with high accuracy.
• Manages appointment scheduling and reminders, follows up on no-shows, and reschedules as needed.
• Answers and routes incoming phone calls promptly and professionally.
• Operates office equipment effectively.
• Supports department and organization needs as assigned.
• May be required to remain on campus during severe weather or emergencies.

Skills

Customer service

Data entry

Phone etiquette

Scheduling

Tools

Practice management system

Job description

Baptist Health Care in Pensacola, FL is seeking a Medical Receptionist to greet and register patients, enter demographics and insurance data into the practice management system, verify eligibility, and collect copays.

The role handles appointment scheduling, reminders, and no-show follow-ups, processes payments, explains financial requirements, answers calls, and supports departmental needs. This position is full-time and on-site with typical daytime hours.