Patient Access & Scheduling Specialist

Independence Health System; Irwin (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Independence Health System is seeking a patient-focused administrative assistant to provide direct support to the Physician Practice. The role involves collecting demographic and insurance information, scheduling appointments, and guiding patients through referrals, authorizations, and billing processes.

The position emphasizes delivering excellent customer service, accurate data entry, and efficient patient flow, with opportunities to contribute to practice improvements and compliance efforts.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Experience in a medical office or billing function preferred.

Responsibilities

• Process telephone calls and messages promptly and courteously.
• Pre-register patients and schedule visits per protocols.
• Enter charges and codes into billing systems accurately per policies.
• Coordinate referrals and authorizations to ensure timely patient care.
• Support patient access to care and assist with insurance requirements.

Skills

Customer service

Scheduling

Communication

Problem solving

Education

High School Diploma or GED

Tools

Billing software

EMR systems

Job description

Independence Health System is seeking a patient-focused administrative assistant to provide direct support to the Physician Practice. The role involves collecting demographic and insurance information, scheduling appointments, and guiding patients through referrals, authorizations, and billing processes.

The position emphasizes delivering excellent customer service, accurate data entry, and efficient patient flow, with opportunities to contribute to practice improvements and compliance efforts.