Patient Access & Scheduling Specialist

Adventist Health; Glendale (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Adventist Health Glendale is looking for a Patient Access/Scheduling professional to support high-quality care. You will verify eligibility, schedule procedures, gather demographics, and communicate preparation instructions to patients and staff.

Requires a High School education and at least 1 year of healthcare or customer service experience; an Associate degree is preferred. This is a full-time, day-shift role based in Glendale, CA with opportunities for growth and comprehensive benefits.

Qualifications

• One year customer service experience, preferably in healthcare or service-oriented environment.
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services.
• Obtains and updates demographic, insurance, and financial information for financial clearance and registration.
• Verifies insurance eligibility and authorization requirements; ensures proper patient identification and MRN assignment.
• Obtains external medical records and provides exceptional customer service to patients, providers, and departments.
• Processes messages and supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Skills

Customer service

Healthcare experience

Education

High School Education/GED or equivalent

Associate’s/Technical degree in business

Job description

Adventist Health Glendale is looking for a Patient Access/Scheduling professional to support high-quality care. You will verify eligibility, schedule procedures, gather demographics, and communicate preparation instructions to patients and staff.

Requires a High School education and at least 1 year of healthcare or customer service experience; an Associate degree is preferred. This is a full-time, day-shift role based in Glendale, CA with opportunities for growth and comprehensive benefits.