Patient Access Scheduler - Part Time - Dermatology

geisinger; Danville (PA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement

Paid time off

Flexible scheduling

Job summary

Geisinger Healthplex Woodbine is seeking an on-site Appointment Scheduling Clerk to manage patient appointments across departments in alignment with physician guidelines and patient preferences. You will use HIPAA-compliant systems to collect registration and insurance details and facilitate clear communications with patients, physicians, and staff.

The role requires at least 1 year of related experience, a high school diploma, and ability to work days with a 20-hour weekly schedule.

Qualifications

• High School Diploma or GED required.
• Associate's Degree in Business Administration/Management preferred.
• Minimum 1 year related work experience required.

Responsibilities

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Provides proper prep instructions for ancillary and diagnostic procedures per guidelines.
• Completes registration, demographic and insurance information for timely payment while scheduling appointments.
• Handles appointment scheduling, cancellations and confirmations to provide first available slots per patient preferences.
• Processes referral requests and obtains referrals for physician offices.
• Answers patient and referring physician questions about appointment status.
• Manages hold and release of template slots to fit weekly schedules.
• Facilitates communication between physicians/departments.

Skills

Communication

Computer literacy

Customer service

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management (preferred)

Job description

Location

Location: Geisinger Healthplex Woodbine Shift: Days (United States of America) Scheduled Weekly Hours: 20 Worker Type: Regular Exemption Status: No

Job Summary

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Position Details

This role requires to work on-site at Department locatio n Hours: Days Required Experience: Minimum 1 year

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection

Education

• High School Diploma or Equivalent (GED)- (Required)
• Associate's Degree-Business Administration/Management (Preferred)

Experience

• Minimum of 1 year-Related work experience (Required)

Skills

• Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.