Patient Access Representative - Emergency Department - Per Diem

Geisinger; Lewistown (Mifflin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

MyHealth Rewards wellness program

Family-friendly support including Adop

Care.com membership

Employee Assistance Program

Job summary

Geisinger Lewistown Hospital (GLH) is seeking a regular, non-exempt front desk assistant to provide frontline support for the department. You will greet and register patients, support check-out, and schedule future appointments as applicable in a fast-paced office environment.

Responsibilities include verifying demographics, processing insurance, collecting fees, ensuring regulatory forms are completed, and coordinating follow-up appointments.

Qualifications

• High School Diploma or Equivalent (GED) is required.
• Minimum of 1 year related work experience is preferred.
• Healthcare front desk experience is advantageous.

Responsibilities

• Check-in patients for appointments and verify demographics accurately.
• Monitor patient wait times and inform patients of changes; assist with kiosk check-in where available.
• Determine insurance order (primary/secondary/tertiary) per encounter and read insurance responses.
• Provide necessary disclosures and privacy information; obtain signatures.
• Explain financial obligations and collect fees at time of service as appropriate.
• Complete regulatory forms with patients as required.
• Schedule follow-up appointments and referrals as needed.
• Process multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Notify patients/guarantors of anticipated financial responsibility and collect accordingly.
• Post cash following department guidelines.
• Manage work queues to resolve accounts promptly.
• Maintain productivity and quality standards.
• Maintain medical records and releases accurately.
• Assist with referrals and pre-certifications during encounters.
• Utilize and maintain patient recall and reschedule lists.

Skills

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or Equivalent (GED)

Job description

Location:

Geisinger Lewistown Hospital (GLH)

Shift:

Rotation (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.


• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable


• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.


• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.


• Communicates financial obligations to patients and collects fees at time of service as appropriate.


• Communicates the purpose of and completes all necessary regulatory forms with patient.


• Completes patient’s visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.


• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.


• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.


• Performs cash posting following department guidelines.


• Independently works work queues to ensure timely resolution of all accounts.


• Maintain productivity and quality performance expectations


• Accurately performs medical record maintenance and releases.


• Assists with referrals and pre-certifications, at the time of encounter.


• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions


• MyHealth Rewards wellness program to improve your health while earning a financial incentive


• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones


• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

Clinic Support Services, Communication, Computer Literacy, Customer Service, Health Information Systems (HIS), HIPAA Compliance, Multitasking, Organizing, Teamwork

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.


• EXCELLENCE: We treasure colleagues who humbly strive for excellence.


• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.


• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.


• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.