Patient Access Representative - Emergency Department - Per Diem

Geisinger; Bloomsburg (Columbia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger Bloomsburg Hospital seeks a front-line patient access representative to greet and register patients, support check-out, and schedule appointments in a busy outpatient setting.

The role emphasizes accurate demographics, insurance verification, HIPAA compliance, patient privacy, and compassionate service; prior clerical or customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Customer service or clerical experience preferred.
• Ability to communicate clearly and maintain confidentiality.

Responsibilities

• Greet and register patients at check-in.
• Assist with patient check-out and scheduling of future appointments.
• Verify patient demographics and ensure insurance information is accurate.
• Comply with HIPAA and privacy regulations; handle financial transactions as appropriate.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or GED

Job description

Location & Schedule

Location: Geisinger Bloomsburg Hospital (GBH) Shift: Rotation (United States of America) Scheduled Weekly Hours: 0 Worker Type: Regular Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

Responsible for checking patients in for appointments and accurately verifying demographics. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates financial obligations to patients and collects fees at time of service as appropriate. Communicates the purpose of and completes all necessary regulatory forms with patient. Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Performs cash posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Independently works work queues to ensure timely resolution of all accounts. Maintain productivity and quality performance expectations Must maintain high regard for confidentiality. Accurately performs medical record maintenance and releases. Assists with referrals and pre-certifications, at the time of encounter. Properly utilizes and maintains patient recall and reschedule lists. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education: High School Diploma or Equivalent (GED)- (Required)

Experience: Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affiantial Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.