Patient Access Representative (Admitting Department)

101 Riverside Hospital, Inc.; United States; On-site; USD 46,420,000 - 60,402,000; Full time

Job summary

101 Riverside Hospital, Inc. in Newport News, VA, is hiring a Patient Access Representative responsible for registering all patient types and maintaining data integrity in the registration system.

You will process daily reports, handle inquiries, and ensure patient safety and confidentiality. The role supports revenue cycle activities and must adhere to EMTALA when registering patients in ED or Obstetrics.

Qualifications

• Education: High School Diploma or GED is required.
• Experience: 1 year in Billing/Customer Service/Patient Registration is preferred.
• Certification: CHAA (NAHAM) within 1 year is preferred.

Responsibilities

• Register patients in the software system with high customer service.
• Collect and document demographic and financial data accurately.
• Maintain patient safety and PHI confidentiality.
• Process daily reports and queues to ensure data integrity.
• Handle patient inquiries related to registration and payments.

Skills

Customer service

Attention to detail

Education

High School Diploma or GED

CHAA certification (NAHAM)

Tools

Patient registration software

Job description

Newport News, Virginia

Hiring Range $16.20 - $21.08/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department.

Works daily reports and account work queues to ensure the integrity of registration data.

The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education High School Diploma or GED, (Required)
• Experience 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

Company Culture

By joining our team, you can make a difference in people's lives.

Our mission is to care for others as we would care for those we love.

We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.