Patient Access Representative (Weekends)

101 Riverside Hospital, Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, Virginia, seeks a Patient Access representative to register patients and manage data with a strong focus on accuracy and compliance. The role supports Revenue Cycle processes, patient safety, and customer service at the point of care.

Responsibilities include verifying demographics, processing payments for Time of Service, and ensuring EMTALA compliance during ED and Obstetrics registrations. This on-site position offers hourly pay with standard benefits.

Qualifications

• Register patients and obtain or verify demographic data.
• Process daily reports and account work queues to ensure data integrity.
• Maintain patient safety and confidentiality of PHI.
• Ensure EMTALA compliance when registering patients in ED/OB.
• Handle patient inquiries related to registration.

Responsibilities

• Registers patients into the software system and delivers high-quality customer service.
• Obtains and documents necessary demographic and financial data.
• Maintains patient safety through correct patient identification practices.
• Keeps PHI confidential and adheres to privacy regulations.
• Works daily reports and queues to ensure data integrity.
• Responds to patient inquiries related to registration.
• Calculates payment information and accepts funds for Time of Service collections.
• Adheres to EMTALA rules when registering patients in ED and Obstetrics.

Skills

Patient registration

Customer service

Data accuracy

PHI privacy

Education

High School Diploma or GED

CHAA certification (within 1 year)

Tools

EHR system

Job description

Newport News, Virginia

Hiring Range $16.20 - $21.08/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department.

Works daily reports and account work queues to ensure the integrity of registration data.

The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education High School Diploma or GED, (Required)
• Experience 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

Company Culture

By joining our team, you can make a difference in people's lives.

Our mission is to care for others as we would care for those we love.

We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.