Patient Access Representative - Waterville, 3p-11p

MaineGeneral Health; Waterville (ME); On-site; USD 2,046,000 - 2,914,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition reimbursement

403(b) and 401(a) retirement plans

Employee Assistance Program

Wage access through Payactiv

Job summary

MaineGeneral Health is seeking a Patient Access Representative to join our team in Waterville, Maine. This role focuses on financial clearance, registration, and clerical duties for POS services, with a strong emphasis on accurate data entry and patient interaction.

Ideal candidates bring customer service experience, excellent communication, and accurate keyboard skills. The position offers a competitive hourly wage and a comprehensive benefits package in a supportive team environment.

Qualifications

• Relevant customer service experience.
• Excellent and demonstrated communication skills.
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
• Ability to keyboard accurately and quickly.

Responsibilities

• Performs financial clearance, registration, and clerical duties associated with POS services.
• Meets with patient or caregiver to exchange information and documentation; explains process and addresses questions.
• Communicates with unit staff to exchange information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization; handles payments and refers to financial counselors as needed.
• Ensures demographic, billing, and clinical information is entered into the system accurately and timely.

Skills

Customer service

Communication

Typing

Medical office experience

Job description

Job Summary: MaineGeneral Health. We’re with you. Be with us!

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

The Role

Patient Access Representative

The Opportunity

MaineGeneral Health has an exciting opportunity for you to join our team of Patient Access Representative Professionals. At MGH we believe in a team atmosphere where there is room to learn and grow within the department as well as the organization!

The Work

• Performs financial clearance, registration, and clerical duties associated with point-of-service (POS) services
• Meets with patient or patient's caregiver to exchange necessary information and documentation. Explains the process and addresses concerns and questions
• Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement
• Verifies insurance benefits and obtains precertification/authorization, and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

You Have

• Relevant customer service experience
• Excellent and demonstrated communication skills
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
• Ability to keyboard accurately and quickly

Compensation Information

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours

40

Job Exempt

No

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability

Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .