Patient Access Representative & Surgery Scheduler (IR Center)

Central Ohio Urology Group; Monroe, Northern (NJ, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

HSA/FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a Patient Access Representative/Surgery Scheduler to warmly welcome patients and ensure smooth front office operations. You will handle patient check-ins, scheduling, information documentation, and coordination with insurance providers.

The role requires familiarity with medical office processes, strong organizational skills, and the ability to manage multiple tasks while maintaining confidentiality. Monday–Friday, full-time with potential after-hours as needed.

Qualifications

• Education: High School Graduate or GED equivalent.
• Experience: 2 years in medical office setting preferred; 2-3 years in business office; 2-3 year supervisory experience; multi-phone lines experience.
• Language Skills: Ability to read and interpret documents; write routine correspondence; speak effectively.

Responsibilities

• Check patients in and out.
• Answering the phone to address patient inquiries and scheduling appointments.
• Documenting insurance information, personal information, payment methods and other important patient information.
• Updating patient files and appointment information accurately.
• Communicate information and important details to other medical care staff.
• Contacting insurance companies regarding coverage, preapprovals, billing and other issues.
• Process payments and handle billing issues between patients and insurance companies.
• Manage various types of paperwork and other clerical duties.
• Schedule surgery at the appropriate facility.
• Schedule coordinated surgeries with other physicians’ offices as needed.
• Order special surgical equipment when necessary.
• Communicate with Hospital Coordinator regarding add‑on cases, cancels or reschedules.
• Enter all scheduled surgeries into the computer and update as necessary.
• Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician downtime.
• Forward to precert all outpatient and inpatient cases with patient’s insurance company.
• Obtain medical clearances for scheduled surgeries if needed.
• Communicate all surgical instructions to patient via portal, letter, or phone call.
• Send all surgical orders to surgical facility.

Skills

Excellent customer service

Attention to detail

Organization

Communication skills

Ability to work under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

CAQH

Job description

About the Role

The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed.

Major duties and responsibilities

• Patient Access Representative:
  • Checking patients in and out
  • Answering the phone to address patient inquiries and scheduling appointments
  • Documenting insurance information, personal information, payment methods and other important patient information
  • Updating patient files and appointment information accurately
  • Communicating information and important details to other medical care staff
  • Contacting insurance companies regarding coverage, preapprovals, billing and other issues
  • Processing payments from patients and handling billing issues between patients and insurance companies
  • Managing various types of paperwork and other clerical duties
• Surgery Scheduler
  • Exhibit excellent customer service internally and with patients and other external customers.
  • Schedule surgery at the appropriate facility.
  • Schedule coordinated surgeries with other physicians’ offices as needed.
  • Order special surgical equipment, when necessary.
  • Communicate with Hospital Coordinator in regard to add‑on cases, cancels or reschedules to ensure accuracy.
  • Schedule all surgical cases.
  • Enter all scheduled surgeries into the computer and update as necessary.
  • Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time.
  • Forward to precert all outpatient and inpatient cases with patient’s insurance company.
  • Obtain medical clearances for scheduled surgeries if needed.
  • Communicate all surgical instructions to patient via patient portal, letter, or phone call.
  • Send all surgical orders to surgical facility.
  • Other duties as assigned.

Job requerments

• Education: High School Graduate or GED equivalent
• Organizational skills training preferred Computer courses preferred Organizational Skills Training preferred
• Experience: 2 years previous experience in medical office setting preferred 2-3 years experience working in a business office 2-3 year supervisory experience Previous experience with multi-phone lines
• Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively before individuals or groups of people.
• Mathematical Skills Ability to calculate basic figures and amounts.
• Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have knowledge of basic computer software.
• Other Skills and Abilities Requires great attention to detail and organization Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities. Proficiency in Microsoft Office software, CAQH, various verification sites Reliability, ability to multi-task and provide high-level problem solving skills Ability to maintain strict confidentiality Plan, coordinate, implement services to support the medical providers Ability to work independently Ability to work under pressure

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel Travel is primarily local during the business day.

Position type/expected hours of work

This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.

What we are offer you at U.S. Urology Partners

What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone’s Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state‑of‑the‑art, urology‑specific ambulatory surgery center that is one of the first in the country to offer robotic surgery.

U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, New Jersey Urology and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state‑of‑the‑art, urology‑specific ambulatory surgery center that is one of the first in the country to offer robotic surgery.

U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.