Patient Access Representative - SouthPointe Therapies - 40 hrs/wk

sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND seeks a Patient Access Representative to deliver exceptional service as the first point of contact for patients in clinic and call-center settings. You will greet, verify demographics, and guide patients through registration and scheduling processes.

This role supports multiple therapy departments with a 9:15a-5:45p schedule, 40 hours weekly, and compensation in the hourly range of $16.25 to $23.00.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, route documents or electronic forms.
• Inform patients what documents are and capture signatures as needed.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling with nursing team and providers to meet patient needs.
• Arrange referrals and conduct pre-authorization; arrange interpreter services.
• Check patients in/out and operate multi-line phone.

Skills

Customer service

Medical terminology

Education

High school diploma

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details Moderate to fast paced department supporting both registration and scheduling for multiple therapy departments. Position schedule will be 915a-545p M-TH, F 9a-530p.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Equal Opportunity Employer

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].