Patient Access Representative Senior

Davita Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative in Boston. This role involves training junior staff, ensuring patient confidentiality, and providing exceptional customer service. Ideal candidates will have experience in healthcare settings and strong communication skills. Join a committed team focused on patient care and support.

Qualifications

• High School Diploma required, Associate's Degree preferred.
• 3-5 years of experience in healthcare with focus on patient access.

Responsibilities

• Train and mentor patient access representatives.
• Greet patients and provide exceptional customer service.
• Schedule appointments and process patient information accurately.

Skills

Customer service skills

Knowledge of patient access procedures

Effective communication

Ability to prioritize tasks

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration

Tools

Microsoft Office

Job description

Summary
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support on-boarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.

Does this position require Patient Care?
No

Essential Functions

• Train and mentor patient access representatives, as well as being a go-to for day-to-day questions.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up-to-date with healthcare regulations and policies, and be able to apply them in daily operations.

Education

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required

Knowledge, Skills and Abilities

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.