Patient Access Representative Senior

McLaren Health Care Corporation; Bay City (MI); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

McLaren Health Care Corporation in Michigan is seeking a Senior Patient Access Representative to handle registration, financial clearance, and insurance verification with minimal supervision. The role emphasizes accurate data entry, patient greeting, and efficient cash collection within the Revenue Cycle Management framework.

You will work with EMR systems, support training for Patient Access staff, and ensure compliance with Meaningful Use guidelines while delivering courteous service to

Formación

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.
• Certification in medical billing, coding, or equivalent job specific certification preferred.

Responsabilidades

• Train and guide Patient Access Representatives as required.
• Perform registration and financial functions via EMR, including demographic data collection.
• Greet customers promptly with a warm and friendly reception.
• Collect, document, and scan demographic and financial information.
• Direct patients to appropriate setting and explain delays.
• Maintain professionalism and diplomacy per department policy.
• Estimate and collect copays, deductibles, and other patient financial obligations.
• Ensure compliance with Hospital and Department Plans and Meaningful Use requirements.
• Facilitate electronic registration tools when available.

Conocimientos

Customer service

Communication

Educación

High School Diploma or equivalent

Associates Degree (related field)

Herramientas

EMR systems

Wacom tablets

iPads

Descripción del empleo

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary: The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

1. Provides training and guidance to Patient Access Rep as required.
2. May be assigned special projects related to Patient Access workflow, procedures, etc.
3. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
4. Greet customers promptly with a warm and friendly reception.
5. Collects, documents, scans all required demographic and financial information.
6. Direct patients to appropriate setting, explaining, and apologizing for any delays.
7. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
8. Estimates and collects copays, deductibles, and other patient financial obligations
9. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
10. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
11. Performs duties otherwise assigned by Management.

Qualifications

Required

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.

Preferred

• Certification in medical billing, coding, or equivalent job specific certification

Additional Information

• Schedule: Full-time
• Requisition ID: 26011518
• Daily Work Times: Varies
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

My Profile

Create and manage profiles for future opportunities.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.