Patient Access Representative - Primary Care

Mclaren-Health-Care; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

The McLaren Health Care system is seeking a Patient Access Representative I for the Primary Care network to handle registration, financial clearance, insurance verification, and cashier duties. This entry-level role supports Revenue Cycle Management and maintains high quality service standards across multiple clinics.

Responsibilities include accurate task completion, prompt courteous responses to customers, teamwork with clinic staff, and ongoing quality improvements.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience.
• Proven skills in Microsoft Office, specifically Excel and Word, Windows-based applications, and 10 key calculators.
• For float positions, travel to or between clinics is required.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely. Seeks guidance from higher levels on tasks assigned.

Skills

Customer service

Office software

Education

High School Diploma or GED

Associate Degree in Health Care or related area

Tools

Microsoft Excel

Microsoft Word

Windows-based applications

10-key calculators

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Patient Access Representative - Primary Care

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
2. Responds promptly, professionally and courteously to all customers’ needs.
3. Cooperates and communicates effectively with all McLaren Health Care team members.
4. Contributes to continuous quality improvement efforts.
5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Keywords: Receptionist, secretary, office, clerical, front desk

Qualifications

Minimum

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
• For positions designated as float positions, travel to or between clinics is required

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Requisition ID: 26012183
• Daily Work Times: Varies
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.