Patient Access Representative - Cardiovascular

McLaren Health Care; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I for the Cardiovascular department in Michigan. You will manage registration, financial clearance, insurance verification and cashiering within Revenue Cycle Management, ensuring accuracy and timely handling of tasks.

The role emphasizes courteous customer service, effective communication with patients and colleagues, and adherence to quality and productivity standards in a full-time 8a-5p schedule.

Qualifications

• High School Diploma or GED required.
• At least 6 months in Patient Access, Medical Billing or Customer Service.
• Experience with Microsoft Office, Excel and Word, Windows-based systems.

Responsibilities

• Completes all assigned Patient Access tasks accurately and on time.
• Responds promptly, professionally and courteously to customer needs.
• Coordinates effectively with McLaren Health Care team members.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word)

10 key calculators

Windows-based applications

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Patient Access Representative - Cardiovascular

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management.Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner
• Responds promptly, professionally and courteously to all customers’ needs
• Cooperates and communicates effectively with all McLaren Health Care team members

Keywords: Receptionist, secretary, office, clerical, front desk

Required

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted
• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10

• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Requisition ID: 26011514
• Daily Work Times: 8a-5p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.