Patient Access Representative - RELIEF, Day (7A-3:30P) - Stratford ED

Kennedy University Hospitals, Inc; United States; On-site; USD 23,419 - 30,155; Part time

Job summary

Kennedy University Hospitals, Inc is seeking a dedicated individual for the Patient Registration role in the Emergency Department. The successful candidate will provide exceptional service to patients and families while ensuring accurate registration and demographic collection.

Ideal candidates should have strong communication skills, experience in a healthcare setting, and proficiency in tools like EPIC and Cerner. The position offers an hourly salary ranging from $17.00 to $21.89.

Qualifications

• Proficient with computer and Microsoft Office skills.
• Familiarity with healthcare EHR applications like EPIC or Cerner.
• Minimum 3 years’ experience in a related healthcare environment customer service.

Responsibilities

• Provide a positive patient experience.
• Accurately register patients and gather demographic information.
• Communicate and collect out‑of‑pocket liability from patients.

Skills

Communication skills

Customer service skills

Attention to detail

Microsoft Office skills

Knowledge of medical terminology

Experience in healthcare

Education

High School Diploma or GED

Associate’s degree in healthcare or business administration

Tools

EPIC

Cerner

Job description

Patient Registration – Emergency Department

Work Shift: Workday Day (United States of America)

Responsibilities

• Provide a positive patient experience to patients and families.
• Demonstrate strong communication and customer service skills while registering patients.
• Accurately search for and select the correct patient record.
• Gather complete and accurate demographic and insurance information from patients and families.
• Identify uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Retrieve orders, confirm medical necessity, and answer phones for outpatient visits.
• Collect worker’s compensation or auto insurance information from accident patients.
• Collect patient out-of-pocket liability/copays, verify insurance, and confirm referrals and authorizations are on file when required.
• Interview patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify patients’ insurance coverage and benefits, including patient’s out‑of‑pocket liability.
• Ensure proper referral and authorizations are on file as needed.
• Complete all activities with adherence to departmental and institutional protocols.
• Assure regulatory and compliance requirements are met.
• Achieve individual and team performance metrics.
• Communicate and collect out‑of‑pocket liability from patients at the time of service.
• Rotate assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Qualifications

• Proficient with computer and Microsoft Office skills.
• Familiarity with healthcare EHR applications (e.g., EPIC, Cerner).
• Knowledge of medical terminology and/or third‑party insurance coverage including managed care plans.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.
• Minimum 3 years’ experience in a hospital, physician practice, or other related healthcare environment customer service.
• Prior registration experience in an Emergency Department preferred.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience considered as meeting the experience requirement.

Minimum Education and Experience Requirements

Required: High School Diploma or GED. Associate’s degree in healthcare or business administration preferred.

Salary Range

$17.00 to $21.89 hourly. The actual hiring rate will be determined based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive.

Location

18 East Laurel Road, Stratford, New Jersey, United States of America.

Equal Employment Opportunity Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.