Patient Access Representative - Radiology - 40hrs/week

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Bismarck, ND is seeking a Patient Access Representative to greet patients, register them, and schedule imaging appointments. You will coordinate with clinical staff to ensure timely access and provide exceptional customer service at the first point of contact.

This role handles verification of demographics and insurance information, authorizations, and referrals, while collecting copayments and guiding patients through the check-in process.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establish financial responsibility and assist with arrangements while following policies.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to resolve issues with registration or denied claims.
• Schedule appointments to meet patient needs and coordinate with providers.
• Obtain referrals and conduct pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and act as switchboard when needed.
• Support recall management and telemedicine coordination as required.
• Assist with chart preparation and organization of provider documents.

Skills

Customer service

Medical terminology

BLS certification

Education

High school diploma or equivalent

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Day (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details

The Patient Access Representative works closely with patients, providers, technologists, and other healthcare team members to promote timely access to care, maintain regulatory compliance, support efficient departmental workflows, and create a positive patient experience throughout the scheduling and registration process.

This position is responsible for scheduling diagnostic imaging appointments, registering patients, and ensuring an efficient check-in process. This role serves as the first point of contact for patients and provides exceptional customer service while coordinating access to imaging services. Duties include scheduling appointments based on provider orders and department protocols, verifying patient demographics and insurance information, obtaining required authorizations and referrals, and communicating preparation instructions for procedures. During patient check-in, responsibilities include confirming registration information, collecting applicable copayments, obtaining required consent forms, and ensuring all documentation is complete and accurate.

This position works either 8 or 10-hour shifts between the hours of 6:30am-5:00pm (preferences discussed during interview). No shifts on recognized holidays and there are opportunities to pick up night and weekend shifts for incentive pay.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.