Patient Access Representative - Pulmonary

PeaceHealth; Bellingham (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Full medical/dental/vision coverage

403b retirement plan employer base and

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness benefits

Job summary

PeaceHealth in United States is seeking a Patient Access Representative - Pulmonary for full-time day work. The role involves coordinating scheduling, insurance verification, and pre-certification, acting as a clinical liaison with physician practices and pre-visit services.

The position requires strong customer service, time management, and knowledge of medical terminology and CPT/ICD-10. Benefits include comprehensive health coverage and retirement options.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of medical office or related customer service experience required.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies coverage and obtains prior authorization/referrals as appropriate prior to arrival.
• Responds to customer inquiries and assists with departmental coverage as needed.
• Manages daily appointment schedules and calls referrals; may transport patients as needed.

Skills

Customer service

Time management

Conflict resolution

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Patient Access Representative - Pulmonary (Full Time, 1.00 FTE, Day position)

Salary: $23.16 – $31.26

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buyup coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

EEO Affiant Employer/Vets/Disabled in accordance with applicable local, state or federal laws.