Patient Access Representative - PRN Evening

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) is seeking a Patient Access Representative for PRN Evening shifts. You will interview patients, collect insurance information, and complete admission registrations for inpatients and outpatients.

The role requires a high school diploma or GED, at least 6 months of related experience, and preferred CHAA certification. You will work with Epic and multiple hospital systems to ensure accurate registrations and excellent customer service.

Qualifications

• High school diploma or GED required.
• 6 months related experience.
• CHAA preferred.

Responsibilities

• Verifies demographic and insurance information and collects signatures; handles payments and insurance verification.
• Informs patients of rates, rules, and answers questions; collaborates with clinical staff across departments.
• Inputs patient data into Epic; manages records, labels, bracelets, and electronic signatures.
• Meets or exceeds a 7-minute per-patient registration standard.
• Verifies benefits via Epic Real-Time Eligibility and follows payer requirements.
• Assists in training new department staff; performs clerical and computer duties.
• Collects co-pays, deductibles, and balances; processes credit card transactions in Epic.
• Registers Antenatal Patients in Epic.
• Supports Hospital Information Desks and guides volunteers.
• Works with multiple hospital systems including Epic, Watch Child, Outlook, and Excel.

Skills

Insurance knowledge

Medical terminology

Computers & productivity

Communication skills

Data analysis

Typing

Customer service

Multi-tasking

Education

High School Diploma

Tools

Epic

WatchChild

Access E-forms

Outlook Web Mail

OnBase Scanning

Word

Excel

Job description

Patient Access Representative - PRN Evening

Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms, gather insurance information and perform other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education

High School Diploma or GED

Licensures/Certifications

CHAA Preferred

Experience

6 months' related experience

Skills

• Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations
• Knowledge in medical terminology preferred
• Skill in using computers and personal productivity applications
• Skill in oral and written communication, including reading comprehension
• Skill in data analysis to gather and update statistics, logs, records and reports
• Ability to type quickly and accurately
• Excellent skill in customer service techniques
• Ability to multi-task and prioritize

Principal Duties and Responsibilities

• Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects any payments due upon admission and assures insurance verification process is completed
• Inform patients of Medical Center rates, rules and regulations and answers patients' questions. If unable to answer questions, investigates all avenues available to resolve concerns. Works as a team with clinical staff from all OR's, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas
• Inputs patient information into computer to identify existing, or initiate new medical record, patients' labels, and bracelets. Scans at time of registration all insurance cards, Photo I.D., Advance Directives and other facility information. Obtains photographs of patients for identification purposes. Obtains electronic signature of various registration forms such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change. Escorts patient to waiting room location as needed
• Meets or exceeds departmental registration timing standard of 7 minutes per patient
• Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer Questionnaire. Enters insurance coverage accurately. Provides notification to insurance carriers as required
• Assists in training new employees for the department. Performs clerical duties, computer operational duties, filing, record keeping, answering phones and providing excellent customer service. Handles security keycard distribution for VIP's at L&D
• Meets or exceeds registration accuracy of 97%- evaluated on a quarterly basis
• Collects co-pays, deductibles, out of pocket, and balance due payments via check or credit card. Obtains authorization on all credit card transactions using Epic
• Registers Antenatal Patients in Epic
• Assists and covers as needed the Hospital Information Desks- working closely with, instructing and training all Information Desk and Lobby Escort volunteers
• Assists with registrations in all Patient Access Registration areas as needed
• Is comfortable in working with many hospital computer applications and systems including but not limited to; Epic, Watch Child, Access E-forms, Outlook Web Mail, OnBase Scanning, Word, and Excel

Pay Range

$17.30 - $25.11

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.