Patient Access Representative - PRN Cadillac

Munsonhealthcare1; Cadillac (MI); On-site; USD 32,000 - 42,000; Part time

Job summary

Munson Healthcare is seeking a Patient Access Representative to greet and direct patients and families to testing and surgical areas in a courteous, welcoming manner. You will also assist with patient registration and information exchange to promote understanding of procedures.

The role requires an Associate's degree or 2 years of formal education, plus 2 years' experience in customer service, healthcare, or related fields. On-site PRN hours apply, with vaccination requirements for staff.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients and families to testing and surgical areas in a courteous and welcoming manner.
• Register patients by obtaining and verifying information in the registration system expediently.
• Promote patient understanding of procedures and hospital environment with clear, friendly communication.
• Exercise a high degree of confidentiality for medical information and keep areas well stocked and organized.
• Collaborate with PAS leadership and staff to fulfill duties and adapt to changes as needed.

Skills

Customer service

Interpersonal skills

Mobility

Education

Associate's degree or 2 years formal education

Job description

A Day in the Life

Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

Acts as a preceptor for new hires to provide all levels of education required for that position.

Performs other duties as assigned by the PAS leadership team.

What's Required

Associate's degree or 2 years formal education or equivalent experience.

Two (2) years' work experience in customer service, healthcare or business-related field.

Hours: PRN - onsite as needed.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.