Patient Access Representative - PRN (on call)

Munson Healthcare Careers; Traverse City (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

PTO

Employee discounts

Retirement counseling

Job summary

Munson Healthcare is seeking a Patient Access Representative in Traverse City, Michigan. You will greet and direct patients, assist with transport, and handle registration details with a focus on accuracy and empathy.

The role emphasizes confidentiality, effective communication, and collaboration with the PAS leadership team, with duties including onboarding new staff and coordinating patient flow throughout the facility.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients and visitors in a courteous manner; assist with transportation as needed.
• Register patients by obtaining and verifying required information for the system.
• Explain procedures and hospital environment with excellent people skills.
• Maintain confidentiality of medical information and keep work area organized.
• Access department communications daily via phone and email; implement changes as needed.
• Serve as a preceptor for new hires and provide required education.
• Perform other duties as assigned by PAS leadership.

Education

Associate's degree or 2 years formal education | equivalent experience

Two years' work experience in customer service, healthcare or business-related field

Job description

Company Description

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

• Thrive:Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

• Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

• Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day inthe Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner.Must possess exceptional people skills.

• Exercises a high degree of control over confidential medical information.Keeps offices and work area orderly and properly stocked.

• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

PRN - as needed for coverage for call-ins, PTO coverage, etc. No set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.