Patient Access Representative - PRN 11P - 7:30A Fri/Sat

Clear Destination Inc.; Arlington, Northern (VA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Med-Metrix is seeking a Patient Access Representative to register patients, manage information flow, and support clinical staff. The role involves handling inquiries, guiding patients to financial assistance as needed, and ensuring accurate charting while protecting PHI per HIPAA.

The position requires a high school diploma and healthcare exposure; night shift (11pm–7:30am) is available, with strong communication and computer skills essential.

Qualifications

• High School Diploma or equivalent required.
• 1 year healthcare experience preferred.
• Proficient with Microsoft Office.
• Strong interpersonal and communication skills.
• Problem solving with sound judgment.
• High integrity and dependability with urgency.
• Excellent written and verbal communication.
• Gracious, welcoming customer service demeanor.

Responsibilities

• Registration of patients and collecting accurate personal and insurance information.
• Input essential information into the computer system and maintain charts.
• Provide information and refer to social workers or Financial Assistance as needed.
• Assist physicians and staff with queries and paperwork.
• Protect PHI in accordance with HIPAA standards.
• Handle incoming calls and process related paperwork.
• Shift available: 11pm-7:30am.

Skills

Microsoft Office

Interpersonal skills

Communication (written & verbal)

Problem solving

Customer service

Integrity and dependability

Education

High School Diploma or equivalent

Job description

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.

Duties and Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
• Notifies appropriate personnel of complaints/concerns that require their attention
• Provides interim solution for all complaints/concerns
• Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures
• Input essential information into the computer system
• Ensure all information is collected and included in charts
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
• Performs other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Shift available: 11pm-7:30am

Qualifications

• High School Diploma or equivalent required
• At least 1 year experience in a Healthcare environment preferred
• Strong computer skills and knowledge of Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.