Patient Access Representative PRN

UMC Health System; Lubbock, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Resilience program

Emotional support

Physical well-being programs

On-Site Professional Counselors (EAP)

Discounted Pharmacy Cost

Career development

Job summary

UMC Health System in Lubbock, TX, is seeking a Patient Access Representative to complete admissions registrations and ensure eligibility for inpatient and outpatient procedures. You will coordinate with departments and ensure documentation is accurate and complete.

The role emphasizes excellent customer service, English fluency, and the ability to manage multiple tasks in a fast-paced healthcare setting, with the physical requirement to lift up to 25 lbs and occasional indoor/outdoor work.

Qualifications

• High School Diploma or GED required.
• +1 year in patient access, customer service, or similar administrative role.
• Excellent customer service; must speak, read, and write English fluently.
• Ability to multi-task, handle problems and stress professionally.
• Basic medical terminology is a plus.

Responsibilities

• Collects all pertinent information to register patients for exams or tests.
• Schedule exams; coordinate multiple modalities schedules.
• Verify insurance eligibility and benefits.
• Collect payments, establish payment arrangements, discuss payment options.
• All other assigned duties related to Environmental Services.

Skills

Customer service

English fluency

Multi-tasking

Professionalism

Education

High School Diploma or GED

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Summary

Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately. Reports to: Manager, assigned department.

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Collects all pertinent information to register patients for exams or test
• Schedule exams/ Coordinate multiple modalities schedules
• Verify insurance eligibility and benefits
• Collect payments, establish payment arrangements, discuss payment options
• All other assigned duties related to Environmental Services

Education and Experience

• High School Diploma or GED
• +1 year as a patient access representative, customer service rep, or similar administrative role

Required Licensures/Certifications/Registrations

N/A

Skills and Abilities

• Excellent customer service skills; Must speak, read, and write English fluently
• Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and ability to follow-through until a process is complete.
• Basic medical terminology is a plus

Interaction with Other Departments and Other Relationships

Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.

Physical Capabilities

Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.

Environmental/Working Conditions

This position is subject to indoor and outdoor environmental changes that may include varying temperatures.

Equal Employment Opportunity

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.*

Benefits

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness Medical, Dental, & Vision Insurance

And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country. Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect.

About UMC

Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly

UMC Physicians

Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness.

About UMCP

35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates.