Patient Access Representative - PT

UMC Health System; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Resilience program

On-Site Professional Counselors (EAP)

PTO & Extended Illness

Job summary

UMC Health System is seeking a Patient Access Representative to handle patient registrations for admissions and procedures, ensuring eligibility and accurate documentation. The role reports to the Manager of the assigned department and requires excellent customer service and clear English communication.

Responsibilities include scheduling exams, verifying insurances, collecting payments, and coordinating multiple modalities.

Qualifications

• Excellent customer service with clear communication in English.
• Ability to multitask in a fast-paced hospital front-desk environment.
• Strong planning, organizational skills and process follow-through.
• Basic medical terminology knowledge is a plus.

Responsibilities

• Collects all pertinent information to register patients for exams or tests.
• Schedule exams and coordinate multiple modalities schedules.
• Verify insurance eligibility and benefits.
• Collect payments and establish payment arrangements.
• Interacts with all visitors and staff within the department.

Skills

Excellent customer service

Fluent English

Multitasking

Planning & organization

Medical terminology

Education

High School Diploma or GED

Job description

Job Summary MEDICAL EXPERIENCE NEEDED

Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately.

Reports to: Manager, assigned department

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Collects all pertinent information to register patients for exams or test
• Schedule exams/ Coordinate multiple modalities schedules
• Verify insurance eligibility and benefits
• Collect payments, establish payment arrangements, discuss payment options
• All other assigned duties related to Environmental Services

Education and Experience

• High School Diploma or GED
• +1 year as a patient access representative, customer service rep, or similar administrative role

Required Licensures/Certifications/Registrations

N/A

Skills and Abilities

• Excellent customer service skills; Must speak, read, and write English fluently
• Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and ability to follow-through until a process is complete.
• Basic medical terminology is a plus

Interaction with Other Departments and Other Relationships

Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.

Physical Capabilities

Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.

Environmental/Working Conditions

This position is subject to indoor and outdoor environmental changes that may include varying temperatures. UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.*

Benefits

Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country

Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.

Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC

Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness

About UMCP

35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as "One of the Best Places to Work in Texas" by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates