Patient Access Representative-PRN

Lifepoint Health®; Hickory (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their team in a dynamic healthcare environment. This role is crucial as the first point of contact for patients, ensuring smooth registration and scheduling processes. The ideal candidate will possess exceptional communication and customer service skills, thrive in a fast-paced setting, and have a strong understanding of medical terminology. This position offers a supportive atmosphere with opportunities for professional growth and development, making it an exciting opportunity for those passionate about healthcare and patient interaction.

Benefits

Wide range of medical, dental, and vision plans

HSA, 401(K), Paid Time Off

Employee assistance programs

Discounts and more

Qualifications

• 3 years experience in a medical facility or health insurance preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• First point of contact for patients, handling registration and scheduling.
• Coordinate with staff for patient information and insurance verification.

Skills

Effective communication skills

Customer service orientation

Interpersonal skills

Organizational skills

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

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Job Summary

In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

Company Description

Frye Regional Medical Center, located in the beautiful foothills of North Carolina, is a 355-bed acute care hospital, an 81-bed Behavioral Health facility, and hosts more than 70 primary and specialty care providers.

Essential Functions

• Provide exemplary Customer Service
• Assign the correct medical record number and notify HIM for any duplicate patient records
• Schedule all appointment types, including complex ones, across all facilities with high accuracy
• Answer incoming calls professionally and promptly
• Review clinical documentation and submit to insurance for authorization or pre-certification on outpatient diagnostic hospital services
• Pre-register scheduled procedures
• Register patients by obtaining and entering accurate demographic information
• Work with Medicaid Eligibility Staff to assist uninsured patients and provide estimates
• Coordinate with physician office staff for pre-certification and authorization numbers
• Follow all cash handling policies
• Explain benefits to patients and families as needed
• Obtain copies of insurance and photo ID cards
• Assign insurance plans accurately
• Scan orders into patient accounts
• Relay information between patients, families, and staff
• Update demographic info as needed
• Obtain signatures for registration documents
• Assist with checkout and pre-registration payments
• Cross-train in registration areas
• Assist with training new employees
• Work on Revenue Cycle reports as assigned
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Effective communication skills
• Customer service orientation
• Interpersonal skills for working with staff and patients
• Ability to organize and perform multiple tasks in a fast-paced environment
• Knowledge of Microsoft Office and other applications
• Understanding of organizational policies and procedures

Benefits

• Wide range of medical, dental, and vision plans
• HSA, 401(K), Paid Time Off, and insurance options
• Employee assistance programs, discounts, and more

Minimum Education

• High school diploma or equivalent

Minimum Work Experience

• 3 years in medical facility, health insurance, or related area (preferred)
• 3 years in Patient Access (preferred)
• Knowledge of medical terminology (preferred)

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care