Patient Access Representative - Primary Care

Saint Luke's; Lincoln (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Saint Luke's Health System is seeking a Patient Access Representative to conduct professional patient interviews, gather demographic, financial and biographical information, and verify insurance eligibility. You will obtain information to bill payors and collect payments, with referrals to available financial resources as needed.

The role requires strong computer skills, the ability to multitask in a fast-paced environment, and a commitment to service excellence with minimal supervision.

Qualifications

• Able to answer basic registration questions with minimal support.
• Demonstrates quality customer service.
• Participates in timely efficient workflow.

Responsibilities

• Interviews patients to gather demographic, financial, and biographical information.
• Verifies insurance eligibility and benefits.
• Obtains information to bill payors and collects payments when due, referring to financial resources as needed.
• Maintains quality service and supports fast-paced workflow.

Skills

Customer service

Multitasking

Computer skills

Job description

Saint Luke's East Hospital | 100 NE Saint Lukes Blvd | Lees Summit | MO

Full time

Job Description

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.

• Able to answer basic registration questions with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)

Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke's offers:

http://www.saintlukeskc.org/about-saint-lukes