Patient Access Representative - Per Diem

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

MyHealth Rewards wellness program

Family-friendly support

Job summary

Geisinger is seeking a patient access representative to manage front-desk check-ins, verify patient demographics, and explain financial responsibilities. You will interpret insurance responses, assign coverage tiers, and ensure all regulatory forms are completed with patients.

Role requires strong communication, attention to privacy, and ability to schedule follow-up appointments and referrals as needed. Office environment with a focus on accuracy and efficiency.

Qualifications

• Strong communication and interpersonal skills.
• Knowledge of HIPAA and patient privacy requirements.
• Experience in customer service or front-desk roles.

Responsibilities

• Check-in patients for appointments and verify demographics.
• Explain insurance responses and assign primary/secondary/tertiary coverage as needed.
• Communicate financial obligations and collect fees at time of service.

Skills

Communication skills

HIPAA knowledge

Customer service

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.