Patient Access Representative

Geisinger; Lewisburg (Union County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement up to 5000 USD

401(k) with Geisinger contributions

Paid time off (PTO)

Wellness program

Adoption and fertility assistance

Job summary

Geisinger in the United States is seeking an administrative professional to check in patients, verify demographics, interpret insurance responses, and communicate financial obligations. The role includes scheduling follow-ups, handling referrals and recalls, and ensuring HIPAA privacy and patient rights are upheld.

Responsibilities also cover processing multi-channel requests, posting payments, and maintaining accurate medical records while adhering to organizational policies.

Qualifications

• Experience with patient check-in and demographics verification.
• Ability to read and interpret insurance responses and assign primary/secondary/tertiary coverage.
• Commitment to HIPAA guidelines and patient confidentiality.

Responsibilities

• Check in patients for appointments and verify demographics accurately.
• Explain financial obligations and collect fees at time of service as needed.
• Read insurance responses and apply appropriate insurance ranking.
• Schedule follow-up appointments including specialty or ancillary services when needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Maintain patient recall and reschedule lists and ensure timely resolution of accounts.
• Maintain productivity and quality performance while upholding confidentiality.

Skills

Patient check-in

HIPAA compliance

Insurance verification

Demographics verification

Communications

Cash posting

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Working Hours between: 6:30 AM to 7:00 PM- discussed during interview process.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance