Patient Access Representative - Per Diem

Geisinger; Frackville (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan

Free Care.com membership

Employee Assistance Program (EAP)

MyHealth Rewards wellness program

Job summary

Geisinger Primary Care Pottsville is seeking a front-line office assistant to greet and register patients, manage check-in, and support the scheduling of appointments. The role emphasizes accurate demographics, insurance coordination, and clear communication with patients about financial responsibilities.

Responsibilities include processing multi-channel requests, maintaining patient records, and ensuring privacy and confidentiality in all interactions, while supporting referrals and

Qualifications

• Front-line support to the department and greeting/registering patients.
• Communicate clearly with patients about appointments, billing and forms.
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Check in patients for appointments and verify demographics.
• Monitor wait times and inform patients of changes.
• Read and interpret insurance responses and assign primary/secondary/tertiary coverage.
• Assist with scheduling follow-up visits and referrals as needed.
• Communicate financial obligations and collect fees where applicable.
• Prepare regulatory forms and complete necessary patient documentation.
• Maintain patient recall and reschedule lists.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location:

Geisinger Primary Care Pottsville

Shift:

Days (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient’s visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• Free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• MyHealth Rewards wellness program to improve your health

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Skills:

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.