Patient Access Representative _ Pediatric Registration

ummc; Jackson (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

University of Mississippi Medical Center, located at the Main Campus Jackson, seeks a Patient Access Representative for pediatric registration. You will greet patients, verify insurance information, register for services, collect payments, and maintain accurate records to ensure a smooth, confidential patient experience.

Responsibilities include verifying eligibility, updating EMR records, collecting co-pays, and assisting with financial assistance programs.

Qualifications

• High school diploma or GED required.
• Ability to verify demographics, insurance, and financial information.
• Strong communication and customer service abilities essential.

Responsibilities

• Greet patients, families, and visitors professionally and empathetically.
• Register patients with accurate demographic, insurance, and financial data.
• Obtain signatures on consent and privacy forms, ensuring compliance.
• Verify insurance eligibility and update records accordingly.
• Collect co-pays, deductibles, or deposits; explain financial assistance if needed.
• Support patient flow by coordinating with clinical and security teams.

Skills

Patient registration

Insurance verification

Data entry

Microsoft Word & Excel

Regulatory compliance

Communication

Confidentiality

Customer service

Organizational skills

Education

High school diploma/GED

Tools

None

Job description

Job Requisition ID: R00053858
Job Category: Clerical and Customer Service
Organization: Rev Cycle - PAS Sanderson 2
Location/s: Main Campus Jackson
Job Title: Patient Access Representative _ Pediatric Registration

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required: High school diploma/GED

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seaso