Patient Access Representative - OMH - Gaylord, MI

Munsonhealthcare1; Gaylord (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Munson Healthcare seeks a Patient Access Representative to greet patients and families, directing them to testing and surgical areas with courtesy and mobility to assist with transport as needed.

You will verify patient information for registration, collaborate with staff at all levels, and maintain a welcoming, confidential environment for patients and visitors.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients and families courteously and guide them to testing and surgical areas.
• Verify and collect patient information for registration.
• Maintain confidentiality and keep work areas orderly.
• Serve as a preceptor for new hires and support PAS leadership.
• Use daily communications to update information collection procedures.

Skills

People skills

Communication

Patient service

Education

Associate's degree

Equivalent education/experience

Job description

A Day in the Life

Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

Acts as a preceptor for new hires to provide all levels of education required for that position. Performs other duties as assigned by the PAS leadership team.

What's Required

Associate's degree or 2 years formal education or equivalent experience.

Two (2) work experience in customer service, healthcare or business-related field.

Schedule rotates as follows:

First week - Monday 8 to 430, Tuesday 8 to 430, Wednesday 7pm to 730a, Saturday 7a to 730pm

Second Week - Sunday 7a to 730p, Monday 8 to 430, Tuesday 8 to 430, Wednesday 7pm to 730a

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.