Patient Access Representative | Oakes Clinic | PRN

10000 Sanford; Oakes (ND); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health is seeking a Patient Access Representative (PRN) to support clinics in Oakes, Ellendale, Lamoure, Lisbon, Forman and Gwinner. This role requires strong customer service, flexibility, and attention to detail in registration and scheduling tasks.

Responsibilities include greeting patients, verifying information, handling payments, coordinating referrals, and supporting telemedicine and recall processes.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or forms.
• Inform patients and capture signatures on paperwork.
• Establish financial responsibility and assist with arrangements per policy.
• Collect co-payments and payments; address registration errors or denied claims.
• Schedule appointments, obtain referrals and coordinate pre-authorizations.
• Arrange interpreter services and manage check-in/check-out.
• Operate multi-line phone and manage recall/waitlists where needed.
• Coordinate Telemed appointments and reminder calls.

Skills

Customer service

Flexibility

Medical terminology

Phone etiquette

Education

High school diploma

Job description

Position Summary

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) | Scheduled Weekly Hours: 0 | Compensation: Salary Range: $16.25 - $23.00 | Union Position: No

Patient Access Representative (PRN). This role will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but will be Monday - Friday (no weekends or recognized holidays).

Responsibilities

Registration

• Greet patients & verify demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.