Patient Access Representative (Non-Exempt)

Mercy Co; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact, delivering top-tier customer service in line with Mercy mission and standards. You will help patients enter Mercy facilities, handle scheduling, registration, and preliminary insurance steps.

The role emphasizes accuracy in patient data, insurance knowledge, and ability to work under pressure while maintaining compassion and teamwork with clinical and non-clinical staff across Mercy locations.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing; telephone etiquette.
• Ability to establish and maintain positive relationships with patients, physicians, clinical and non-clinical staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform daily assignments with accuracy.
• Knowledgeable with various computer systems; ability to use a 10-key calculator and keyboard.

Responsibilities

• Assist with scheduling and patient registration.
• Verify insurance benefits, pre-certification and financial clearance.
• Ensure most accurate patient data is obtained and populated into the patient record.
• Support pre-visit collection and related financial processes.
• Maintain knowledge of insurance carriers, Medicare guidelines and Mercy standards.

Skills

Customer service

Written and verbal communication

Organizational skills

Attention to detail

Under pressure performance

Education

High School diploma

Tools

10-key calculator

Computer systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements:

• 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.