Patient Access Representative (Non-Exempt)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to manage scheduling, registration and benefit verification for patients entering Mercy facilities. The role ensures accurate data capture and clear communication of financial responsibilities.

The position emphasizes excellent customer service, attention to detail, and proficiency with insurance guidelines and various billing processes. A high-school diploma is required, with experience in patient data and financial clearance preferred.

Qualifications

• High-school diploma or equivalent required.
• Demonstrate the ability to complete financial clearance ( Mercy payment plan, EPPC, bad debt resolution, etc.).
• Experience with insurance plans and patient data accuracy.

Responsibilities

• Schedule, register and verify patient information and benefits.
• Obtain and document patient financial responsibility before or at the time of service.
• Explain payment options and resources and document outcomes of financial conversations.
• Serve as a mentor to fellow Patient Access coworkers.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Stress management

Effective communication

Phone etiquette

Relationship building

Empathy

Education

High-school diploma

Tools

10-key calculator

Electronic health records

Job description

Find your calling at Mercy!

Job Description

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Find your calling at Mercy!

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details

Experience and Education Requirements:

Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. Demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances and payment options and financial assistance resources with confidence, professionalism, empathy and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources and complete required referrals.

Physical Requirements

• Position requires the ability to push, pull and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip reach bend kneel twist and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental and vision coverage, paid time off, tuition support and matched retirement plans for team members working 32+ hours per pay period. Join a caring collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology and compassion. As we grow, you’ll grow with us.