Patient Access Representative

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship in Springfield, MO is seeking a Patient Access Representative who will be the first point of contact for our patients, representing Mercy with exceptional customer service, compassion and alignment with Mercy Service Standards.

You will facilitate the patient’s entrance into Mercy facilities by scheduling, registration, benefit verification, pre-certification and financial clearance, and you will maintain accurate data in the patient

Qualifications

• Experience in clerical or customer service roles preferred.
• Familiarity with medical terminology and insurance plans preferred.
• High school diploma required; some college helpful.

Responsibilities

• Greet and assist patients, scheduling and registering as needed.
• Verify insurance benefits, perform pre-certifications and financial clearance.
• Ensure accurate data collection and entry into patient records.
• Coordinate with insurance carriers and regulatory guidelines as required.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Professional telephone etiquette

Computer / 10-key usage

Education

High School diploma

Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.